Welcome

Introduction Eagle House Physiotherapy and Sports Injury Clinic is the longest established practice in the Southend, Westcliff and Leigh-on-Sea area at 42 years and consequently has enjoyed a very long and successful relationship with the local community, schools, sports clubs, all the major insurance companies, GP's and Consultants.     Hours of Opening For appointments and enquiries please telephone (01702 343785):   Monday to Friday 9am to 9pm Saturdays 9am to 12pm   Treatment times vary Monday to Friday with: Late Evenings available Monday and Wednesday until 10pm Domiciliary (home) visits can also be arranged.   There is always a receptionist answering the telephone during these times. We can therefore normally offer an appointment within 24 hours.      Facilities As a result of our continual improvement programme the clinic was completely refurbished to a very high standard in 2008. At 1700 sq ft with grounds front and back it is a large dedicated practice in a prestigious property with lovely surroundings in the heart of Westcliff/Chalkwell. The practice now has 5 treatment areas, a main reception, 2 waiting areas, 2 refreshment areas, 2 rest rooms, a beautiful shower and changing room, an area for toys to keep children occupied if accompanying parents, a large car park with allocated patient parking, and relaxing gardens which patients are welcome to use.   The main Physiotherapy Suite is very spacious and is suitable for both individual hands on treatment and rehabilitation or studio work such as Pilates. The practice is also ideal for educational purposes and is regularly used as a teaching venue.   In 2014 NCT Classes were introduced here at Eagle House.  You can obtain further information by calling us or popping into reception.     Specialities The Practice Principle, Keith Palmer is a competitive dancer and competes internationally in athletics, and is a qualified UK Athletics Coach.  Consequently he has specialised for nearly 15 years in Sports and Dance injuries up to elite level and is often required to lecture on sports injuries especially running and lower limb problems.  Keith also specialises in Neurology, especially Stroke and Care of the Elderly where home visits can be arranged if preferred.  This stems from the caring of his Father for 15 years who suffered a Stroke and subsequently Keith has undertaken much work on Stroke Awareness.  Furthermore we specialise in Paediatrics and have maintained very close links with the local schools who in turn refer their pupils here and whom we have been successfully treating for many years.  Keith is also qualified and specialises in Acupuncture and is AACP registered.   Our physiotherapists are registered with the CSP, HPC and OCPPP, follow exceptional care standards and are constantly updating their knowledge through CPD in order that their patients receive treatment that current research shows to be effective.     Accreditation and audit Over the past 10 years the practice has received accreditation twice by Physio First and has been successfully audited by Bupa. In 2009 the clinic took part in the required 'Bupa Physiotherapy Tender' and were successful.  Therefore the Practice continues to be a Bupa Approved Provider of Physiotherapy Services and now forms part of their 'new out-patient physiotherapy network', which was launched late in 2009.       Other Therapies A further part of the development programme has seen us embrace the ever increasing world of complementary therapies and we now have dedicated rooms for these treatments with fully qualified and registered complementary therapists.  Treatments include Sports Massage Technique, Reflexology, Aromatherapy, Indian Head Massage and Acupuncture.  All therapists at this practice are fully qualified and registered.    Expansion of the practice has seen the introduction of Beauty Therapies and Day Spa facilities in the front section of the clinic.  Eagle House therefore now offer health, relaxation and beauty under one roof.    In October 2013 we introduced a Chiropody/Podiatry service here at Eagle House.     Background of the clinic Eagle House Physiotherapy Clinic was opened by Christine Marryat in January 1976. She remained the Practice Principal until January 2006 when her long time associate Keith Palmer took over after having worked in the Practice for the previous 8 years.  Complementary therapies were introduced in the summer of 2004, initally by Rosemary Cunningham but the services further developed by Tracy Cocks and Maria Zambas in 2006.   Overview of the clinic The clinic was completely refurbished throughout in 2008 and has spacious treatment rooms which are warm, bright and well equipped.  It now has a new reception leading into the main Physiotherapy suite; a very large, airy and spacious area for both treatment and rehabilitation.     The middle section of the clinic boasts a spacious, relaxing Complementary Therapy and Dual Treatment room. Patients are welcome to be accompanied by a friend or family member during treatment. Children are welcome to accompany parents, toys are provided to keep them occupied.  For further convenience and comfort additional facilities are also provided such as a shower room, an informative waiting area, refreshments, a relaxing garden, and allocated parking.                           A recent expansion of the practice has seen the introduction of Nails, Beauty and Complementary Therapy facilities in the front section of the clinic.  Eagle House can therefore now offer health, relaxation and beauty under one roof.

Policy and Procedures

Patient privacy and confidentiality is maintained at all times.
The clinic is audited by BUPA and other major insurance companies.

If self paying you may pay for your treatment at the end of each treatment session and payment may be made by cash, cheque or card. If you have health insurance an invoice will be submitted direct to your insurance company. You are advised to check your level of cover prior to your appointment as most insurance companies require patients to be referred by their GP or Consultant before they can commence treatment. You will also need to obtain an authorisation number from your insurance company and you must bring your insurance details with you on your first appointment. Physiotherapy treatment at this clinic is covered by all major health insurance companies. It is standard practice to swipe your credit/debit card as our insurance for any unpaid bills by your insurer.

Referrals are also accepted from occupational health and rehabilitation companies.

It has always been the policy of the Clinic to ensure that all patients are given full information about their diagnosis and proposed treatment.  As there is often more than one way of treating a particular medical condition, your therapist will discuss treatments with you so that together you can decide which is the most appropriate.

With you agreement, you physiotherapist will write to your GP to keep him or her informed of your physiotherapy treatment.

In accordance with standard practice, missed or cancelled appointments will be charged at the cost of the treatment, unless 24 hours notice is given.

Although general physiotherapy treatments are used, we have particular expertise in specific areas see 'About Our Physiotherapists and Complementary Therapists'.